Mystigen RETURN POLICY

At Mystigen, your satisfaction and privacy are our top priorities. Due to the intimate nature of our products and for hygienic and health safety reasons, our return and exchange policy is outlined as follows:

Non-Returnable Items

For hygiene, safety, and personal use considerations, we are unable to accept returns or exchanges in the following cases:

Product has been opened, used, or is not in its original condition

Packaging is damaged or accessories are missing

Return request based on personal preferences (e.g., color, texture, size)

Request made after the 7-day return window from delivery date

Returnable Situations

We will gladly offer returns or exchanges under the following conditions:

Item arrived damaged due to shipping

Incorrect item received, or items are missing from the order

Proven manufacturing defect (photo or video evidence required)

Return Process

To request a return, please contact our support team within 7 days of receiving your order:

📧 Email: [email protected]

Once your request is approved, we will provide return instructions. If returning a product, please ensure it is packaged discreetly to protect your privacy. Returns without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, 7-14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Additional Notes

All our products go through strict quality checks before dispatch

If you notice any damage to the outer packaging on delivery, please take photos immediately

For the protection of our customers, we cannot accept returns for items that are not defective or damaged

Thank you for understanding. We’re here to support your well-being and provide an experience that is both safe and satisfying.